I have seen this YouTube clip several times and it continues to make me laugh. You don't even need the subtitles to find the humor in it. It makes me think about learning curves. For any technology, there is an initial learning curve that seems insurmountable but once you move through the first exposure everything comes quick and easy. Even in an academic setting, there are times when we need to break down a resource or a database to its basic level or the student just will not make any progress with their research objective. Patience is a needed approach to reference work because every student interaction is different.
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